Improvement Workshop

Calhoun Consulting Partners

We help our customers develop sustainable process and performance improvements in leadership, planning, daily operations and performance measurement to drive future success.

Work Product Title Improvement Workshop
Purpose The purpose of an Improvement Workshop is to maximize the value of a feedback report or organizational assessment and to integrate these findings into the business or organization’s plans for improvement and future success.
Description Improvement Workshops utilize a proven, systematic four-step process to create a clear understanding of assessment results and to prioritize the opportunities
identified in the assessment.

• Review the description of Performance Excellence to ensure a common perspective that includes an understanding of key terms.

• Clarify specific comments in the feedback report within the context of the requirements of the Criteria for Performance Excellence to understand “WHAT” the Examiner or assessment team is saying.

• Determine “WHY” the Examiner or assessment team considered these opportunities to be important.

• Define and prioritize key opportunities.
Benefits Many organizations struggle to understand and use the feedback received from a comprehensive assessment, such as those contained in a Baldrige-based feedback report. By creating a common understanding of performance Excellence and then reviewing the assessment findings from that perspective, important decisions can be made on the key improvement projects that will continue progress toward the organizations’ Mission and Vision.
Customer Commitments To receive maximum benefits from an Improvement Workshop, a customer should:
• Identify participants who represent all elements of the organization
• Have workshop participants and other key leaders read the feedback report/assessment results and identify findings that require clarifications prior to the workshop
• Participants should plan to devote 5-6 hours of time to the workshop itself
CCP Commitments
To ensure the customer receives maximum value from an Improvement Workshop Calhoun Consulting Partners will:

• Review the assessment report to be thoroughly familiar with the findings
• Develop opportunity statements to serve as the basis for launching key improvement projects
• Present these opportunities in a spreadsheet format to facilitate prioritization
• Customize the presentation materials to reflect unique, organizational needs
Referrals Saint Mary’s/Good Samaritan Inc., a division of Sisters of Saint Mary Health System, Sarah Bush Lincoln Health System