WHAT WE DO
We implement sustainable process and performance improvements based on:

Award-winning leadership team. We objectively assess your current performance and plans.

Creative solutions. We provide best practices and fact-based solutions that fit your needs.

25 years experience. Our business models and systematic methods are all proven, tried and true!

Commitment. We're with you for the long haul staying engaged until changes are executed.


 


NEWS AND EVENTS
 
Jeff Calhoun has been appointed to the Panel of Judges for the American Health Care Association/National Center for Assisted Living National Quality Award Program for 2015-2016.  The AHCA/NCAL National Quality Award Program provides a pathway for providers of long term and post-acute care services to journey towards performance excellence. The program is based on the core values and criteria of the Baldrige Performance Excellence Program.

I have recently participated in 3 comprehensive organizational assessments using a model that looks at leadership, strategy, customers, information systems, human resource systems, operations and performance. These were different types of companies and organizations and, in all cases, the assessment findings provided senior leaders with valuable knowledge for prioritizing the allocation of precious human and financial resources. If you want to hear more about how your organization can benefit from such an assessment, please click on the “complementary consultation” icon below and to the right.
 
 


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PARTNER SPOTLIGHT
 
APEX Performance Excellence Group - This group was founded three years ago by two former colleagues, Greg Matz and Chris Czyzewski. APEX focuses on small to mid-sized pharma and medical device manufacturers in the Midwest. I share their holistic approach to improvement and problem-solving and respect their consistent and effective use of performance data to drive organizational success. Read more...


Keki Bhote - I only knew Keki Bhote for a short time before he passed away last year. We pursued and discussed several projects, none of which materialized. But the chance to sit in his living room and discuss customers, methods and strategies was invaluable and a great blessing.  Read more...